5 Ways Unified Communication (UCaaS) Empowers Your Remote Workforce
Enhanced productivity and streamlined business communication is leading the way.
To say that our business lives have been transformed over the last two years is a universal understatement. We have been witness to the emergence of a new normal in business travel, business partnerships, and generally the business workplace ecosystem.
The concept of being tethered to our office desk in order to be productive has dwindled away. Employees throughout the world have proven their skills for getting the work done, regardless of where they’re located.
Business leaders have had to discover how to operate a distributed organization without compromising the success of the company and millions of committed remote workers kept the wheels of industry turning.
This newly-evolved workplace that includes millions of remote workers means that innovative tools are needed to support the new workforce–tools like Unified Communications as a Service (UCaaS).
UCaaS drives productivity and empowers employees to get more done and communicate on their terms. It provides a single platform for communication. Your employees may be currently managing multiple apps, which alone does not contribute to productivity. When you have a central hub, communication can be streamlined and simplified.
UCaaS lives in the cloud, so as long as you have an internet connection you have the same call quality and features as you would if you were in the office. With UCaaS, you have chat, video conferencing, screen sharing, and file sharing. This fully integrated suite of communication solutions puts higher productivity easily within reach.
Building a productive workplace requires a supportive company culture along with the right tools to efficiently get the work done. Here are 5 ways UCaaS improves productivity in the workplace:
- Mobility and Productivity Work Together
UCaaS provides access even away from the office. In a world that’s rapidly shifting towards telecommuting – which equates to more productive workers – to remain competitive in your industry, and to attract and retain talent, you must offer mobility. Workers can communicate and collaborate with others easily with UCaaS. They can also respond to and connect with customers quickly and without limitations.
- Responses in Real-time
Legacy phone systems have multiple features that were designed to help users save time and effort, like call forwarding; however, those features are not portable. Because UCaaS supports automation of voicemails to email, if you miss an important call, you don’t have to bother with the voicemail because the message is already in your inbox and can be forwarded to another party if needed. Responding immediately to urgent matters helps you better support customers and resolve issues in real-time.
- Collaboration at Its Best
When employees collaborate to solve challenges and develop new ideas, it’s a boon to your business. But, collaboration doesn’t mean everyone must be in the same room. Your team may be in different cities around the world, and that’s okay because UCaaS allows you to collaborate without limits. Your team is connected on one network and can work together in a number of ways through virtual meetings and instant messaging. Beyond just being able to communicate easily, which augments collaboration, you can also expand on features that inspire better teamwork, such as sharing and working on documents simultaneously.
- Easy Integrations
Technology powers your workforce. Across your organization, you may employ many different technology platforms that your team needs to do their job every day. With UCaaS you can integrate many of those. It works seamlessly with other cloud-based applications, allowing you to manage multiple functions via one system. For example, you can integrate with your customer relationship management (CRM) software to better track customer behaviors and interactions. Customer-facing employees will have information about that client at their fingertips, improving the customer experience. These employees will appreciate the efficiency of not having to switch back and forth between programs.
- Reliability You Can Count On
If you’re using analog phones, what happens if the service goes down? Do you have a back-up? Do you have a business continuity plan? It’s difficult to answer these questions when you’re depending on systems that are outdated. The fact is, UCaaS has greater reliability than legacy phone systems. You simply cannot be productive when your system is down and that’s why more and more businesses depend on UCaaS for communications.
Upgrading to a UCaaS solution will clearly be a benefit to productivity and efficiency. Out of date communication platforms are a major hindrance that will impact not only productivity, but also your customers’ perception of your business. UCaaS is the foundational technology for a modern communications approach – the direction that forward-thinking businesses are taking now.
Isn’t it time you get on board? Contact NTi today and move your business into the future with confidence.