PROTECT EFFICIENCIES WITH
INTUITIVE & SECURE DENTAL SOLUTIONS
You want your staff to be as effective as possible – whether they’re at their desks, or with a patient, at a dental
convention, or anywhere in between. This means empowering them to answer patient inquiries on any device
and from any channel. Stepping away from the desk? No problem. The patient wants to move to a video call?
Easy to do
QUICKLY AND EFFICIENTLY SCHEDULE PATIENT APPOINTMENTS
SERVICE: APPOINTMENT SCHEDULING
Your patients want easy and convenient appointment scheduling – without frustrating dropped or misrouted calls
and lengthy hold times. You want more right appointments with less no-shows or cancellations. Scheduling is a snap
with ENGAGE Contact Center from NEC. Customize call flows and use automatic attended or live transfers to route
calls to the right agents for efficient interactions and scheduling. Eliminate busy signals with smart queuing, and play
in-queue music and messages promoting teeth whitening specials, office updates, referral requests, and more.
Once the patient appointment is scheduled, you can proactively deliver timely – and if needed, repeated – reminders
of outstanding payments, new patient paperwork requirements, and appointments with Dynamic Notifications.
Use call data – such as volumes and hold times – to gain better insights into call trends so you can plan staffing and
improve service levels throughout your dental office.
The result? Quick and easy scheduling and effective reminders can increase patient satisfaction and generate
WHY UNIVERGE BLUE CLOUD SERVICES
3 WAYS CLOUD COMMUNICATIONS
BENEFIT DENTAL BUSINESSES
Governments are under constant pressure to increase services, do more with less, and make sure every person feels safe, engaged, and informed. Flexible and cost-effective solutions that help government employees meet people’s needs – including during times of crisis – are essential now more than ever.
SUPERIOR CUSTOMER SERVICE
- Move easily between integrated phone, chat, SMS, and call center, while minimizing transfers and dead ends with intelligent routing and self-service interactive voice response (IVRs).
- Answer questions quickly and accurately by easily routing calls to the correct person for better service.
- Support constituents’ expectations of a seamless digital journey from first contact to issue resolution.
- Shorten wait times and respond promptly to calls or texts.
- Empower a more flexible, effective, and productive team that communicates anytime, from anywhere, and on any device.
- Mobile devices let employees access relevant forms, policies, and information faster and more efficiently.
- Reduce operating costs with cloud-based and flexible communications platforms that make it simple to create a new account, port numbers, and drop ship new phones – all from a central account.
- Complete visibility and control over all phones across all locations, making it easier to manage and service every communication need.
- Keep data safe at every level of the organization, protecting against malware, viruses, phishing, and hackers.